Return Policy

Return Policy

For safety reasons, we are unable to accept returned medication once it has left our pharmacy, due to legislation governing the sale and supply of medication in the UK. Our pharmacy is not able to use returned medication, which means that we cannot issue a refund on any returned medication. If you do have unwanted medication from an order placed with our pharmacy, please contact us and we can arrange for you to safely send the medication back to us for disposal.

If you believe that there has been an error made with your order, and the medication sent to you is incorrect, please contact our Patient Care Team upon receipt of the order. In the event of incorrect medication being sent to you, we will be more than happy to work towards a resolution that suits you best.

Returns can take up to 3 working days to be processed during busy periods; however, we aim for returns to be processed on the same day we receive them back from our courier or through the post. Mic Jeffon Pharmacy is not liable for any returns until they are received back to our registered returns address with proof of signature.

If you’re contacting us regarding an issue or a return needing to be made for an order, please contact our Patient Care Team.

Refunds Policy

Your refund will automatically be processed within 5-10 business days, but in some cases can take up to 14 days. We want you to be happy with your purchase – if you’re not, please contact our Patient Care Team to let us know and we’ll be happy to resolve any issues.

Complaints Procedure

Mic Jeffon Pharmacy aims to maintain 100% customer satisfaction, but we realize there may be instances where this is not the case. We operate a continuous improvement policy in customer care and try our best to get things right the first time. If you are unhappy with anything please contact us immediately and our staff will be more than happy to rectify any issues you may have. For complaints please direct your concerns to info@micjeffonpharmacy.com. We will endeavor to respond to you within 48 hours. If it is more of an urgent matter then please phone us instead to rectify any issues at the earliest possible opportunity.

Signed for deliveries

1. Signed for: Mic Jeffon Pharmacy is liable for misplaced items and redelivery of items in this case.
2. Standard delivery: It is your responsibility to ensure that someone is available to sign for any medicines that are delivered at your chosen delivery address. The person signing for medicines does not need to be the named patient. You acknowledge and accept that we have no control over the postal system and we have no liability in respect of items that are not received by you after we have dispatched them. It is your responsibility to ensure that the person signing for the medicines delivers them to you.

Notification of errors

You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error you should email us immediately at info@micjeffonpharmacy.com

Information on this website

We take care to ensure that all information available on our website about our business, services, and any products mentioned is accurate. However, some things may develop or change leading to the information being out of date occasionally. The general medical information provided on the website is not a substitute for specific and personalized medical advice and should not be read or used as such. Links to other websites: Mic Jeffon Pharmacy provides links from this website to websites that are owned and controlled by third parties such as health resources. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

Third-party rights

Nothing in these Terms and Conditions is intended to, nor shall it grant a benefit to any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms and Conditions has no rights to enforce them.

Our right to vary T&Cs

We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from us unless:

1. Any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
2. We notify you of any changes to these terms and conditions before we accept your order, in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven (7) working days of receipt by you of the goods.